Why XCL?

Why XCL?

Here’s a scenario : You’re scanning documents that have to be emailed to your client before the end of the day. Try as you might, the scans are not reaching your computer. You’re frustrated and you don’t know who to call : the IT company or the Copier company? You have service contracts with both of them, surely one of them can fix this quickly. You call the Copier company first and open a service ticket. The technician calls you back 30 minutes later and says, “This is an IT issue, call your IT company”. So, you get on the phone again and you call the IT company. An hour later, an IT professional calls and you enter a remote session. They can’t resolve and say “This is a hardware issue, call the copier company”. On and on goes the musical chairs of phone calls and finger pointing, meanwhile you have lost hours of productivity and you feel like neither company, whom you pay monthly service fees to, actually wants to help you… XCL Business Technologies is a Platinum Xerox and Dell partner and has over 20 years of professional experience in office and network support and solutions. No more digging through your contacts and making useless phone calls to help desks who just want to pass the bucket. Fill your bucket up and hand it over to XCL.

6 Reasons to do Business with XCL:

1. One Stop Shop for Support: XCL will efficiently and competently address your managed network and your managed print needs by a group of professionally trained and certified technicians who have 20 years of experience in hardware and IT support. This means that we can only hold ourselves accountable to get the right diagnosis the first time!

2. One Bill, Less Hassle: Your accountant or bookkeeper will thank you when you combine your monthly managed services bill with your monthly copier services bill! Enjoy the convenience and time saving of only having one bill for your office technology needs.

3. No Long-Term Contracts: XCL Managed Services customers are never locked into long-term contracts with hidden fees or those dreaded early termination charges. Our services are provided on a month-to-month basis, cancellable at any time without penalty.

4. IMMEDIATE Response: You read that right. You’ll reach a technician live on the phone and you can immediately begin following the progress of your ticket through our automated email notification system.

5. Same Day On-Site Support: XCL guarantees same-day on-site support because some problems are too big to be left up to remote repair. You want to know that your technician will show up at your door when you need them.

6. Secure Documentation Management: Is your IT person holding your secure data hostage? XCL will not put you through that. Our collaborative documentation technology allows a secure connection between our technicians and your approved administrators for access to password management, domain trackers, expiration dates for warranties, and more all available at your fingertips without the hostage negotiation.